F.A.Q.
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This FAQ page (Frequently Asked Questions) is maintained to help you find an answer to any questions you may have about how Optimal Blue Promoshop operates. If you do not find your answer, please do not hesitate to contact us. |
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1. How do I order? The approved and easiest method to order is through our online store. GCC does welcome your calls, faxes, and emails at any time. GCC's contact information is listed within the contact us section. We are also always reachable toll free at 1-(800)-604-7000 |
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2. How can I pay for my order? GCC accepts multiple credit cards for orders placed. If your purchase is for your own use, please use your own MasterCard, VISA, or American Express as remittance. If your order is for a business need, your corporate credit card may be used and the purchase should be part of your standard expense reporting. |
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3. Are there additional items available from GCC, and are they available with logos other than what is shown on the Optimal Blue Promoshop pages here? Yes. GCC is able to brand products with the Optimal Blue logo, as well as other affiliate logos according to standards provided to us by your corporate headquarters. For additional ideas, please contact us at 1-(800)-604-7000. These items are available on a special order basis. Special item orders must be approved by Optimal Blue Marketing Department. |
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4. What is the normal lead time for receiving merchandise after placing an order? Please allow up to five business days for UPS delivery except in Ohio where many locations receive next day delivery as standard. Overnight, 3 Day, and 2 Day service is available upon request at an additional charge. |
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5. Does GCC offer rush service? As items shown in the Optimal Blue Promoshop are in stock for immediate shipment, the best way to speed up the receipt of your shipment is through upgraded freight service at an additional charge. Should you believe you need expedited service, you may either contact us prior to placing your order and speaking with our Customer Service Specialists or by designating your event or occasion IN HAND DATE in the Checkout process. Rush service must be requested at time of order placement. |
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6. Does GCC offer volume discounts? The Optimal Blue PromoShop has been designed to benefit all associates whether they need a few pieces or a few hundred pieces. This provides you with best pricing based on larger quantity purchases by GCC. For significantly large orders, please contact GCC for a special quotation. |
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7. Are setup, shipping, and taxes additional charges? With items ordered from this site, there are no setup fees for you to pay. Shipping charges are additional, and our preferred carrier is UPS offering ground, overnight, second and third day services based upon your needs. Other carriers may be utilized upon request. Where appropriate, sales tax will be added to your invoice. |
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8. How do I return an item if it becomes necessary? Please examine items upon receipt. Returns or exchanges can be made only with prior authorization from General Commercial Corporation and must be accompanied by a copy of the packing slip or invoice for proper identification and credit. Returns will be accepted for 30 days from invoice date.
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9. Who is GCC and is GCC an approved supplier for Optimal Blue? GCC (General Commercial Corporation) is an approved supplier for Optimal Blue for promotional products, advertising specialties, executive gifts, and premium promotions. |
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10. How do I contact GCC directly? GCC welcomes your calls, faxes, and emails at anytime. GCC's corporate information is listed under the "Customer Service" header on the menu bar. We are also always reachable toll free at 1-(800)-604-7000 |
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11. Does GCC have dedicated Optimal Blue sales representatives? GCC has dedicated Optimal Blue sales and service representatives trained to assist you with meeting your corporate objectives. Following is a list of associates that can assist you with your specific needs:
For questions about your Optimal Blue Promoshop orders: - Linda_Marsh@gcc-usa.com |
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12. How can I be assured that GCC will provide exemplary service? As a Optimal Blue preferred and approved supplier, GCC is committed to providing unparalleled customer support and service. If you ever have questions or concerns regarding products, services or pricing, contact us. Our objective is always to serve our customers first. |
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13. Is my personal information kept private? GCC is committed to respecting the privacy of our customers and all visitors to our websites. We take this matter seriously and have many policies and safeguards in place to insure that your rights are not violated. We consider the information that you choose to share with GCC personal and confidential. We may use the information about the kinds of products you buy from GCC to focus and direct our future marketing objectives, unless you specify that you are not interested. |